TERMS AND CONDITIONS
Below are the Terms and Conditions for business interaction with Fire Lizard Designs.
For questions about the following, please email [email protected].
Last Revised on: 4/6/2022
I. SHIPPING
A. Carriers.
The following guidelines are in effect to prevent processing errors and to ensure all orders are processed accurately and on time.
we can only cancel the order if the order is still being processed.
Customized Items requested for cancellation, are not eligible to be cancelled once customization has occurred.
Please note that refunds may take several days or more and are subject to the card holder’s bank policy and processing procedures. Please see REFUNDS AND RETURNS for more details.
C. Shipping Turnaround Time.
E. Delayed Shipment Due to Unforeseen Causes. Various circumstances involving USPS, UPS, or FedEx may cause delays in shipment, including but not limited to weather delays, acts of God, mechanical issues, accidents, pandemics, and the like. Such circumstances are outside the control of FLD and most often cannot be resolved by FLD employee(s). As a courtesy, FLD may reship the order. All decisions to reship an order are ultimately subject to the discretion of the acting FLD Manager as FLD is not obliged to resend the item after it has been shipped.
F. Delayed Shipment or Missing Items Due to FLD Error. For shipments delayed in transit due to an error on the part of FLD personnel, arrangements will be made by FLD to immediately reship the order at no extra cost to the customer if the error cannot be resolved in transit. Likewise, paid items missing from an order will be immediately reshipped at no extra cost. All reshipped orders will be mailed using the same method as the original order. FLD will not compensate customers for reported economic losses due to delayed shipments other than excess shipping costs resulting from the error.
G. Delayed Shipment Due to Customer Error. If shipment(s) are delayed due to incorrect information provided by the customer (e.g., invalid shipping address), FLD can reship the order, if necessary, at the expense of the customer; additionally, packages may be held on FLD premises in the event a customer’s address cannot be verified before it is shipped. The package will remain with FLD until the customer provides a valid address by phone or email. FLD will not be held responsible for any costs associated with such a delay and is not responsible for shipping an additional item to if incorrect location information was listed on an order has shipped if a Customer error had occurred.
H. Delayed Shipment Due to High Order Volume. Shipments may be delayed due to high order volume. These delays commonly take place during special deals and promotions offered by FLD. These delays are not a guaranteed occurrence; however, they do occasionally occur. FLD prioritizes orders on a "first come, first serve" basis and will ship orders out in the order they are received. FLD is not obligated to re-prioritize orders in any way.
II. REFUNDS AND RETURNS.
A. Tangible Items. Physical products such as apparel, wall decor, or decals may be returned new and unused within 15 days of purchase. A thirty percent restocking fee may apply. All Customized products however cannot be returned/refunded after being purchased or once customization has occurred.
B. Download Items. Due to the nature of downloads, in that, they can be replicated onto multiple devices and often cannot be easily or thoroughly removed, all sales are final on download items, including but not limited to, Design Downloads, Artwork files and any additional electronic delivered files.
C. Damaged Items. If a customer receives an order and one or more of the contents are damaged, the customer may either coordinate an exchange with FLD for a replacement of the same item as the one that was damaged or return the item and receive a refund for the item. To submit a claim for a damaged item, customers must send an email to: [email protected] with a description and photo evidence of the damage. Any damaged or defective items must be reported to FLD within 15 days of receiving it.
D. Refund Processing. When a customer is eligible for a refund, FLD will initiate the refund process either by granting the customer store credit in the refund amount or by refunding the payment method used in the transaction. Note that credit card refunds may take longer than expected and are subject solely to the customer’s bank policy. Once a refund is issued, FLD possesses no control over the speed or lack thereof with which funds are transferred and bears no responsibility for funds delayed or held by the customer’s bank.
E. Voucher Codes. Coupon and voucher codes distributed by FLD to customers are only eligible for use up to a year after the creation of the code. A coupon or voucher code that has not been used within a year of receipt by the customer will be deemed invalid and not accepted by Fire Lizard Designs.
III. PRODUCT PRODUCTION, DISTRIBUTION, AND USE
A. Custom Designs and Finished Products. FLD routinely services requests for custom designs based on an image provided by the customer. If the image is copyrighted, written consent to use the image will be required from the owner in order to complete the service. All Custom Design Requests must follow the process outlined below. Requests cannot be completed by phone.
A. Placing an Order FLD processes orders exclusively through its online website and accepts credit card and PayPal payment methods. Ordering by phone or email is unavailable. Payment by check is not accepted.
B. Local Order Pick-Up
For customers who would prefer to pick up their orders from the FLD headquarters instead of having it shipped, a local pick-up option is available upon checkout for zip codes within close proximity of FLD. If the local pick-up option does not appear, customers may contact FLD to make the option available.
C. Credit Card Authorization FLD reserves the right to request that a credit card authorization form be completed for large orders to stem the ongoing industry problem of credit card fraud. The credit card authorization form will require the customer’s credit card number, expiration date, cardholder name, and billing address. FLD believes that this method will help protect the identity of its customers and preserve competitive pricing by avoiding the added costs of dealing with fraud. Note that orders awaiting credit card authorization will be held until the form is fully completed and submitted to FLD.
D. Social Media FLD reserves the right to moderate and censor when necessary any of its social media outlets, forums, or publicly available modes of communication against obscenity, inappropriate content, or self-promotion. The moderation of all questionable content will be ultimately subject to the discretion of FLD. Repeated offenders may be permanently blocked from participation.
E. Promotions Unless otherwise stated, coupon codes are valid one time per customer. Coupons are not valid with special offers, promotions, or reduced price offers. Coupon valid through specified expiration date and management is not required to extend beyond this date. Management reserves the right to modify or cancel any promotion at any time and reason. Promotions limited to stock on hand. Individual design(s) promotions not valid on artwork/font packs. Sales tax still applies during the duration of any and all promotions. Contact FLD Support for more information at [email protected]
F. Giveaways FLD Giveaway Winners can claim their prize by stating the contest and date under the comments section of an order that requires shipping. If the winner cannot place an order that requires shipping, please inform [email protected] and FLD can ship the prize free of charge. Giveaway winners must live in the Continental United States (Excluding Hawaii and Alaska). Any winners that do not live in the Continental United States must place an order that requires shipping, or they cannot receive the prize. Prize claims will be verified based on FLD records. Winners will have 2 weeks from the date they are announced to claim their prize before they are no longer eligible to receive their winnings.
Below are the Terms and Conditions for business interaction with Fire Lizard Designs.
For questions about the following, please email [email protected].
Last Revised on: 4/6/2022
I. SHIPPING
A. Carriers.
- USPS:
- UPS:
- FedEx:
** Shippable orders will receive a tracking number corresponding to the recipient’s selected carrier via their account email. Orders consisting of multiple packages may have separate tracking numbers. Selected shipping methods cannot be changed while a package is in transit nor can a package be redirected once it has left FLD’s facility.
The following guidelines are in effect to prevent processing errors and to ensure all orders are processed accurately and on time.
- Items cannot be added to an order once the order is submitted, even if the order is yet to be shipped. Special requests by phone or email are not acceptable.
- Two or more submitted orders cannot be combined while in the processing queue.
- FLD Giveaway Winners can claim their prize by stating the contest, platform and date under the comments section of an order that requires shipping. Prize claims will be verified based on FLD records. Winners will have 2 weeks from the date they are announced to claim their prize before they are no longer eligible to receive their winnings.
we can only cancel the order if the order is still being processed.
Customized Items requested for cancellation, are not eligible to be cancelled once customization has occurred.
Please note that refunds may take several days or more and are subject to the card holder’s bank policy and processing procedures. Please see REFUNDS AND RETURNS for more details.
C. Shipping Turnaround Time.
- FLD processes and then ships orders, in the order in which they are received (first come, first served).
- Standard shipping turnaround may not apply during holidays, office closures, and times of increased order volume and on orders containing items that require extended production time such as Personalized/Customized Designed Products.
E. Delayed Shipment Due to Unforeseen Causes. Various circumstances involving USPS, UPS, or FedEx may cause delays in shipment, including but not limited to weather delays, acts of God, mechanical issues, accidents, pandemics, and the like. Such circumstances are outside the control of FLD and most often cannot be resolved by FLD employee(s). As a courtesy, FLD may reship the order. All decisions to reship an order are ultimately subject to the discretion of the acting FLD Manager as FLD is not obliged to resend the item after it has been shipped.
F. Delayed Shipment or Missing Items Due to FLD Error. For shipments delayed in transit due to an error on the part of FLD personnel, arrangements will be made by FLD to immediately reship the order at no extra cost to the customer if the error cannot be resolved in transit. Likewise, paid items missing from an order will be immediately reshipped at no extra cost. All reshipped orders will be mailed using the same method as the original order. FLD will not compensate customers for reported economic losses due to delayed shipments other than excess shipping costs resulting from the error.
G. Delayed Shipment Due to Customer Error. If shipment(s) are delayed due to incorrect information provided by the customer (e.g., invalid shipping address), FLD can reship the order, if necessary, at the expense of the customer; additionally, packages may be held on FLD premises in the event a customer’s address cannot be verified before it is shipped. The package will remain with FLD until the customer provides a valid address by phone or email. FLD will not be held responsible for any costs associated with such a delay and is not responsible for shipping an additional item to if incorrect location information was listed on an order has shipped if a Customer error had occurred.
H. Delayed Shipment Due to High Order Volume. Shipments may be delayed due to high order volume. These delays commonly take place during special deals and promotions offered by FLD. These delays are not a guaranteed occurrence; however, they do occasionally occur. FLD prioritizes orders on a "first come, first serve" basis and will ship orders out in the order they are received. FLD is not obligated to re-prioritize orders in any way.
II. REFUNDS AND RETURNS.
A. Tangible Items. Physical products such as apparel, wall decor, or decals may be returned new and unused within 15 days of purchase. A thirty percent restocking fee may apply. All Customized products however cannot be returned/refunded after being purchased or once customization has occurred.
B. Download Items. Due to the nature of downloads, in that, they can be replicated onto multiple devices and often cannot be easily or thoroughly removed, all sales are final on download items, including but not limited to, Design Downloads, Artwork files and any additional electronic delivered files.
C. Damaged Items. If a customer receives an order and one or more of the contents are damaged, the customer may either coordinate an exchange with FLD for a replacement of the same item as the one that was damaged or return the item and receive a refund for the item. To submit a claim for a damaged item, customers must send an email to: [email protected] with a description and photo evidence of the damage. Any damaged or defective items must be reported to FLD within 15 days of receiving it.
D. Refund Processing. When a customer is eligible for a refund, FLD will initiate the refund process either by granting the customer store credit in the refund amount or by refunding the payment method used in the transaction. Note that credit card refunds may take longer than expected and are subject solely to the customer’s bank policy. Once a refund is issued, FLD possesses no control over the speed or lack thereof with which funds are transferred and bears no responsibility for funds delayed or held by the customer’s bank.
E. Voucher Codes. Coupon and voucher codes distributed by FLD to customers are only eligible for use up to a year after the creation of the code. A coupon or voucher code that has not been used within a year of receipt by the customer will be deemed invalid and not accepted by Fire Lizard Designs.
III. PRODUCT PRODUCTION, DISTRIBUTION, AND USE
A. Custom Designs and Finished Products. FLD routinely services requests for custom designs based on an image provided by the customer. If the image is copyrighted, written consent to use the image will be required from the owner in order to complete the service. All Custom Design Requests must follow the process outlined below. Requests cannot be completed by phone.
- Customers who wish to submit a Custom Design Request must fill out the designated form on the FLD website and include an image of the design along with other specifications pertaining to the design.
- The products and services available to the customer are listed on the custom quote page. FLD does not offer services that are not listed on the custom quote page. Minimums may apply to some custom orders. Please see the custom quote page to view these minimums. The minimum order requirements will be communicated to the customer in the emailed quote.
- A minimum quote fee of $1 will be required when submitting a Custom Design Request. Once the fee is paid, FLD will review the image and determine whether it can be set up and made into a suitable customized design that can be used to create custom products. The price for the setup and the breakdown of costs will be communicated to the customer. The setup cost varies based on design complexity. The finished product cost varies based on size, materials used, availability of resources and other factors related to the complexity of the design.
- Stated quote turnaround may change if FLD needs more information to complete a quote and the customer does not provide the information in a timely manner. FLD assumes no responsibility for reported economic losses or inconveniences due to such delays.
- Once the setup cost is paid, the image will be made in the format quoted to the customer. Upon completion, a rendered proof will be provided to the customer for approval prior to order production. 2 free design revisions are available. Up to 3 proofs are given to the customer. Additional proofs or additional revisions may incur a new setup cost. Revisions to a design may alter the quoted price. A revised quote will be submitted to the customer if this occurs.
- Once artwork is approved and order paid, order production will begin. Once in production, no design changes or order changes are permitted.
- All sales on custom products are final. FLD will not give out or sell the setup file used to create your custom product. Please check the proof carefully. By approving a proof, you are saying the size, color and spelling are correct. FLD assumes no liability for mistakes in a proof that has been approved. FLD is not responsible for ill-fitting apparel, incorrect color choice or transfers incorrectly pressed. It is the responsibility of the customer to correctly review all proofs prior to the production processes performed by FLD. If FLD makes a mistake on a customer’s item brought in for decoration, we will replace that item with a similar item in-stock. FLD will not be responsible for replacing a customer’s personal item.
- If a customer receives an order and one or more of the contents are damaged, the customer may seek a replacement from FLD of the same item. To submit a claim for a damaged item, customers must email [email protected] with a description and photo evidence of the damage. Any damaged or defective items must be reported to FLD within 15 days of receiving it.
- Expedited production and shipping options may be available upon request.
Please email [email protected] for expedited production options.
Custom product(s) does not receive free shipping.
A. Placing an Order FLD processes orders exclusively through its online website and accepts credit card and PayPal payment methods. Ordering by phone or email is unavailable. Payment by check is not accepted.
B. Local Order Pick-Up
For customers who would prefer to pick up their orders from the FLD headquarters instead of having it shipped, a local pick-up option is available upon checkout for zip codes within close proximity of FLD. If the local pick-up option does not appear, customers may contact FLD to make the option available.
C. Credit Card Authorization FLD reserves the right to request that a credit card authorization form be completed for large orders to stem the ongoing industry problem of credit card fraud. The credit card authorization form will require the customer’s credit card number, expiration date, cardholder name, and billing address. FLD believes that this method will help protect the identity of its customers and preserve competitive pricing by avoiding the added costs of dealing with fraud. Note that orders awaiting credit card authorization will be held until the form is fully completed and submitted to FLD.
D. Social Media FLD reserves the right to moderate and censor when necessary any of its social media outlets, forums, or publicly available modes of communication against obscenity, inappropriate content, or self-promotion. The moderation of all questionable content will be ultimately subject to the discretion of FLD. Repeated offenders may be permanently blocked from participation.
E. Promotions Unless otherwise stated, coupon codes are valid one time per customer. Coupons are not valid with special offers, promotions, or reduced price offers. Coupon valid through specified expiration date and management is not required to extend beyond this date. Management reserves the right to modify or cancel any promotion at any time and reason. Promotions limited to stock on hand. Individual design(s) promotions not valid on artwork/font packs. Sales tax still applies during the duration of any and all promotions. Contact FLD Support for more information at [email protected]
F. Giveaways FLD Giveaway Winners can claim their prize by stating the contest and date under the comments section of an order that requires shipping. If the winner cannot place an order that requires shipping, please inform [email protected] and FLD can ship the prize free of charge. Giveaway winners must live in the Continental United States (Excluding Hawaii and Alaska). Any winners that do not live in the Continental United States must place an order that requires shipping, or they cannot receive the prize. Prize claims will be verified based on FLD records. Winners will have 2 weeks from the date they are announced to claim their prize before they are no longer eligible to receive their winnings.